Cancellation & Refund Policy

We currently deliver only in selected cities in India.
Deliveries are based on stock availability.
Each order may be delivered in more than one slot.
Deliveries may be fulfilled by various retailers, our authorized distributors, or directly from our facility.
We strive to deliver all products within the committed timeline.
Customers must verify the product’s condition, expiry date, and quantity upon delivery.
EKSkangenstore shall not be held responsible for product unavailability, delays, or delivery failures caused by public holidays, weather conditions, labor unrest, insolvency, government regulations, operational/technical issues, pandemics, or any force majeure events.
Empty jar pickup is only available to customers who have purchased a 20-litre water can from EKSkangenstore’s website/app and paid a jar deposit after 21st July ’21.
Complaints regarding delivery delays or service issues must include the registered mobile number or order ID. A screenshot of the order ID from the “My Orders” section is recommended.
If the building has no lift, delivery will only be made to the security gate or up to the 2nd floor.
Delivery-related discrepancies must be reported within three days of receiving communication on the registered mobile/email. Failure to do so within the specified time will void eligibility for cancellation, refund, or redelivery.

Standard delivery time for EKSkangenstore orders is the next working day after order confirmation.
Orders placed before 5 PM will be delivered by 8 PM the next working day.
Orders placed after 5 PM will be delivered by 8 PM the day after.
Delivery TAT for branded merchandise and hand purifiers: up to 7 working days
Delivery TAT for Vedica glass bottles and FFD: up to 4 working days
Empty jar pickup TAT: 10 working days from the date of the pickup request
Ensure your contact number is accurate to avoid delays or cancellation.
If there’s no lift in the building, delivery will be made only till the security gate or up to the 2nd floor.

Products are generally not eligible for return. Replacements may be offered after inspection.
Defective merchandise will be replaced within 5-6 working days after reporting the issue.
For defective glass bottles, the issue must be reported on the day of delivery along with photos. Refunds (if approved) will be processed within 7 working days.
Prepaid order cancellations will be refunded to the original payment mode.
Free jar pickup requests are accepted only after the subscription plan is completed.
Any dispute must be raised within 6 months of purchase or before the product expires, whichever is earlier.
Customers must report issues within 1-2 days of product usage and retain over 50% of the product.
EKSkangenstore reserves the right to investigate and make the final decision on refunds or replacements. No freebies or additional compensation will be provided.
Liability is limited to the value of the product or order.

Customers can cancel within 2 hours of placing an order.
Jar security deposits will be refunded at the time of jar collection either in cash or digitally.
Subscriptions can be rescheduled at least 24 hours in advance through your EKSkangenstore account under “My Subscription”.
Please avoid using social media platforms to request rescheduling.
Any delivery delays or issues should be reported on the same day between 8 AM – 8 PM via official channels (now email/contact info has been removed).

To cancel a subscription, contact the official support team through designated channels.
Refunds for undelivered items will be processed within 7 working days of subscription cancellation.
Upon cancellation, any applied discounts will be revoked and adjusted in the refund.
The customer must declare the number of jars available for refund.
Jars will not be accepted for pickup if:
- Unused for over 1 month
- Used with non-EKSkangenstore water
- Damaged or unfit for reuse
Jars bought from a retailer/distributor must be returned to the same seller. EKSkangenstore website/app is not responsible for third-party returns.
Rescheduling requests must be made at least 24 hours in advance via official channels.
For delivery issues or delays, complaints must be submitted the same day during operational hours.

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