Find answers to your questions about our water quality, delivery, services, and solutions
FAQs
Frequently Asked Questions
EKS Kangen Store FAQ
EKS Kangen Store is your trusted source for premium Accessories Original Enagic Japan as well as EKS original, replacement filters, cleaning products, bottles, storage bags, and selected new Enagic-compatible water ionizer products and accessories.
Leveluk JRII
Leveluk JRIV
SD501
SD501 DX
K8
For best water quality, replace the filter every 6,000 liters, or once every 12 months, whichever comes first.
EKS E-Cleaner is a premium 100% Food Grade Citric Acid cleaning powder designed to remove scale buildup and maintain the performance of compatible Enagic water ionizers.
We recommend cleaning your machine every 6–12 months, depending on water hardness and usage.
Use 1 or 2 sachets of 30 grams per cleaning cycle.
Yes. It is made from 100% Food Grade Citric Acid and contains no harsh chemicals. Not for drinking.
Yes. We supply high-quality replacement filters manufactured to fit compatible Enagic machines.
Yes. We offer a wide range of premium bottles including Kangen Water Bottles, BPA-Free Bottles, Sports Bottles, and Travel Bottles.
Yes. We stock BPA-Free reusable storage bags in various sizes suitable for storing ionized water.
Yes. We offer an Exchange Program where eligible Enagic machines can be exchanged for selected newer Enagic models, subject to inspection and approval.
Yes. We purchase selected used Enagic machines depending on model, age, working condition, cosmetic condition, and service history.
Simply complete the Exchange/Sell Request Form on our website or contact our customer support team with your machine details and photographs.
Yes. We deliver products across India using reliable courier partners.
We accept secure online payments through UPI, Paytm, Net Banking, and Bank Transfer.
Most orders are dispatched within 1–2 working days and delivered in 3–7 business days, depending on your location.
Yes. Products may be returned or replaced according to our Return & Replacement Policy. Please contact us before returning any item.
EKS is an independent seller and supplier of compatible accessories and services for Enagic water ionizer users. Product compatibility is clearly mentioned where applicable. We stock and sell both Enagic and EKS products.
You can reach us via WhatsApp, Email, Live Chat, or the Contact Form on the website.
Premium quality products, competitive prices, fast shipping across India, expert customer support, wide range of accessories, exchange & buyback programs, and trusted service for Kangen Water users.
FC1 stands for Filter Class 1, a premium replacement water filter designed for compatible Enagic water ionizer machines.
EKS represents our commitment to Excellent Kangen Solutions, offering premium accessories and solutions for Kangen Water users.
Yes. The FC1 Filter is designed for quick and simple replacement. Installation usually takes less than two minutes.
A fresh filter helps maintain optimal water flow and filtration performance. Replacing it at the recommended interval supports the machine's intended performance.
Even if 6,000 liters have not been reached, filter media naturally ages over time. Annual replacement helps maintain filtration performance.
The machine may still operate, but replacing the filter on time is recommended for best performance and water quality.
Yes. We provide installation guidance through phone, WhatsApp, and video assistance.
Simply send us your machine model or a photo. Our team will recommend the correct filter.
Yes. Every product is quality-checked before packing and dispatch.
Yes. Dealers, distributors, service centers, and bulk buyers can contact us for special pricing.
Yes. We welcome dealer and distributor inquiries from across India.
International shipping is available for selected products. Please contact us for shipping charges and availability.
Yes. We offer a wide range of compatible accessories and spare parts, subject to availability.
Yes. Simply send your product requirement, and our team will assist you with ordering and payment.
Yes. GST invoices are available for eligible purchases.
Store it in a cool, dry place away from moisture and keep the pouch tightly sealed after use.
No. Prepare a fresh cleaning solution for each cleaning cycle.
Yes. It is formulated to help dissolve mineral scale deposits commonly caused by hard water.
Rinse the machine thoroughly with clean water and follow the machine's cleaning procedure before normal use.
Yes. We stock accessories compatible with K8, including filters, cleaning powder, bottles, storage bags, and more.
Most Enagic models are eligible for exchange, subject to inspection, condition, and market value.
The value depends on model, manufacturing year, working condition, cosmetic condition, accessories included, and service history.
Yes. We purchase selected sealed, unused Enagic machines at competitive prices.
Yes. Non-working machines may still have trade-in or buyback value depending on their condition.
Specialized in Kangen Water accessories, premium-quality compatible products, fast dispatch, excellent customer support, exchange & buyback services, secure packaging, competitive pricing, and trusted service across India.
In addition to filters and cleaning products, we offer Kangen Water Accessories, Premium Water Bottles, BPA-Free Storage Bags, Wellness Products, Replacement Parts, Maintenance Accessories, and Selected Compatible Supplies for Enagic Water Ionizers.
Yes. We strive to arrange and supply compatible Kangen accessories, bottles, and selected wellness products to customers around the world, subject to product availability and shipping regulations.
We source and offer selected wellness products such as Ukon Capsules and Ukone Tea Bags.
Yes. We offer professional machine cleaning services to help maintain the performance of compatible Enagic water ionizers.
Our Deep Cleaning Service is a comprehensive maintenance service designed to help remove mineral scale buildup and refresh the internal water pathway of your machine. Service recommendations depend on your machine's condition and usage.
For best performance, we recommend professional cleaning every 6–12 months, depending on water quality, usage, and local water hardness.
Depending on your location, we may offer doorstep service or guide you through courier-based servicing. Please contact us for availability.
Yes. Every month we introduce exciting promotional offers on selected products including EKS Cleaning Powder, Electrolysis Enhancer, FC1 Filters, Water Bottles, Storage Bags, Accessories, Wellness Products, and Value Combo Packs.
Follow us on WhatsApp, Facebook, Instagram, and subscribe to our newsletter to receive the latest offers, product launches, and exclusive discounts.
Yes. We can create customized value packs based on your requirements, including filters, cleaning products, bottles, accessories, and other compatible items.
Absolutely. Our team will help you identify the correct accessories and maintenance products based on your machine model and requirements.
Wide range of Kangen accessories, premium FC1 replacement filters, professional cleaning and deep cleaning services, monthly special offers and combo deals, worldwide sourcing of selected accessories and wellness products, exchange and buyback services, fast dispatch and reliable customer support, trusted by Kangen Water users across India and around the world.