Privacy and Policy

1 Information we collect

We may collect:

• Identity & contact details: name, phone number, email address, billing/shipping address
• Order details: products ordered, amount, payment method, COD preference (if available)
• Account details: login email and password (if you create an account)
• Support messages: WhatsApp, email, or contact-form messages (including machine model if you share it)
• Technical data: IP address, browser type, device info, pages visited (via cookies/analytics)

We do not store full card/UPI bank passwords. Payments are processed by secure third-party gateways.

2 How we use your information

• Process, ship, and support your orders
• Contact you about order status, delivery, returns, or product compatibility
• Respond to WhatsApp/email support queries
• Improve website performance and shopping experience
• Send important service updates (order, shipping, policy changes)
• Send offers or updates only if you opt in (you can unsubscribe anytime)

3 Sharing of information

• Delivery partners (to ship your order)
• Payment gateways (to complete payment)
• WhatsApp/communication tools (if you contact us there)
• Legal authorities when required by law

We do not sell your personal information.

4 Cookies

Our site may use cookies to keep you logged in, remember cart items, and understand site usage. You can block cookies in your browser, but some features (cart/checkout) may not work properly.

5 Data security

We take reasonable steps to protect your data. No method of online transmission is 100% secure, so please keep your account password private.

6 Data retention

We keep order and customer records as needed for business, tax, shipping, and legal purposes, or until you ask us to delete account-related data where legally allowed.

7 Your rights

• Access or update your personal details
• Correct inaccurate information
• Delete your account data (subject to order/legal requirements)
• Opt out of marketing messages

8 Children’s privacy

Our store is not directed at children under 18. We do not knowingly collect children’s data.

9 Third-party links

Our site may link to WhatsApp, social media, or other sites. Their privacy practices are their own; please read their policies.

10 Changes to this policy

We may update this Privacy Policy from time to time. The “Last updated” date will change when we do. Continued use of the site means you accept the updated policy.

11 Contact us

Website: https://ekskangenstore.com

Email: Ekskangenstore@gmail.com

Phone / WhatsApp: +91 9835950664